Return & Refund Policy

Overview

At NEXZOT, we facilitate high-speed access to trusted local inventory. Because we partner with independent local retailers, our return and refund process is designed to coordinate between you and the specific shop where the purchase was made.

1. Reporting a Complaint

If you receive a product with a defect or complaint, you must notify NEXZOT Support within 4 hours of delivery.

Once a complaint is filed, NEXZOT will contact the partner shop to verify the issue.
Exchange or Return will only be initiated after we receive explicit confirmation and authorization from the shop.

2. Shop Authorization

NEXZOT acts as the logistics coordinator. If the partner shop confirms they will accept a return or exchange, we will handle the pickup/delivery.
Important: If the shop denies a return or cannot take the product back based on their specific store policy, NEXZOT is unable to process a return or refund for that item.

3. Electronics & Brand Warranty

Most electronic items sold through NEXZOT come with a standard Manufacturer Warranty.

For functional issues or technical hardware failures after the initial delivery, customers are required to contact the Brand’s Official Customer Service or Authorized Service Centers.
NEXZOT is not a service center and does not provide independent warranties beyond what is offered by the brand and the local shop.

4. Non-Returnable Items

Returns will not be accepted if:

The shop does not authorize the return.
The product has been damaged due to customer misuse.
The original packaging, seals, or accessories are missing.

5. Refund Process

Refunds are only issued once the partner shop has received the item back and confirmed its condition. Approved refunds will be processed back to your original payment method.